+91 79040 46766

Terms & Conditions

Last Updated: September 2026

Welcome to CHICKZEN FRESH. By accessing our website or placing an order through our online platform, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Our Service

CHICKZEN FRESH provides fresh poultry and egg products through our retail outlet and online ordering platform.

Our products may include:

  • Fresh Broiler Chicken
  • Country Chicken / Nattu Kozhi
  • Quail / Kaadai
  • Farm Fresh Eggs
  • Quail Eggs

We reserve the right to add, modify, or discontinue products and services at any time.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, weights, and other information displayed on our website are accurate.

Since our products are fresh food items, actual appearance, size, weight, and packaging may vary slightly from photographs displayed on the website.

Product availability may depend on daily stock and supply.

3. Product Weight & Variations

Fresh poultry products may be sold according to the weight or quantity specified on the product page.

Minor variations in the final weight may occur during cleaning, cutting, and preparation.

Where applicable, the final payable amount will be based on the product and pricing information displayed at the time of ordering.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies. If an order has been placed based on an incorrect price, we may contact the customer before processing the order.

Any applicable taxes or delivery charges will be displayed during checkout.

5. Placing an Order

Customers must provide accurate information while placing an order, including:

  • Name
  • Mobile number
  • Delivery address
  • Email address, where required
  • Payment information

Customers are responsible for ensuring that the information provided is correct.

An order is considered successfully placed only after the order confirmation is generated by CHICKZEN FRESH.

6. Order Acceptance

CHICKZEN FRESH reserves the right to accept, reject, or cancel an order due to reasons including:

  • Product unavailability
  • Incorrect product pricing
  • Incorrect customer information
  • Delivery-area limitations
  • Operational issues
  • Unforeseen circumstances

If a prepaid order is cancelled by us, the applicable refund will be processed according to our Refund & Cancellation Policy.

7. Delivery

We provide home delivery to selected serviceable locations.

Delivery times displayed on the website are estimated and may vary due to:

  • Traffic conditions
  • Weather
  • Order volume
  • Address-related issues
  • Operational delays
  • Other circumstances beyond our reasonable control

Customers must provide a complete and accurate delivery address and remain available to receive the order.

8. Delivery Area

Orders can only be delivered to locations currently covered by CHICKZEN FRESH.

We reserve the right to decline orders placed outside our serviceable delivery area.

The available delivery locations may be expanded or changed from time to time.

9. Customer Availability

Customers should ensure that someone is available at the provided delivery address to receive the order.

If the customer is unavailable or provides an incorrect address or contact number, additional delivery arrangements may be required.

10. Cancellation of Orders

Because our products are fresh and perishable food items, cancellation may not be possible after the order has entered the preparation or processing stage.

Customers should contact CHICKZEN FRESH as soon as possible if they need to request an order cancellation.

Cancellation eligibility and refunds will be handled according to our Cancellation & Refund Policy.

11. Freshness & Quality Concerns

We take reasonable care in preparing and packing our products.

If you receive a product that appears damaged, incorrect, or unsuitable, please contact us as soon as possible after delivery with the order details and, where appropriate, photographs of the product and packaging.

We will review the complaint and determine the appropriate resolution.

12. Payment

Customers may pay using the payment methods made available on the website.

All online payments are processed through authorized payment service providers.

CHICKZEN FRESH does not knowingly store complete card, UPI, or other sensitive payment credentials on its own servers.

13. Website Use

Customers agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Introduce malicious software
  • Interfere with website operations
  • Use the website for fraudulent purposes
  • Copy or reproduce website content without permission

We reserve the right to restrict or terminate access where misuse is identified.

14. Intellectual Property

All website content, including the CHICKZEN FRESH name, logo, graphics, photographs, text, design elements, and other materials, belongs to or is used by CHICKZEN FRESH with appropriate authorization.

Such content may not be copied, reproduced, modified, or commercially used without prior written permission.

15. Third-Party Services

Our website may use third-party services such as payment gateways, delivery services, analytics tools, maps, or communication platforms.

The use of such services may also be subject to the respective third party’s terms and policies.

16. Limitation of Liability

CHICKZEN FRESH will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

Our responsibility regarding products and orders will be handled in accordance with applicable laws and our applicable policies.

17. Privacy

Customer information submitted through our website will be handled according to our Privacy Policy.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

CHICKZEN FRESH may update these Terms & Conditions from time to time.

Any changes will be published on this page, and the updated version will apply from the date it is posted.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.

20. Contact Us

For questions regarding these Terms & Conditions, orders, or our services, please contact us:

CHICKZEN FRESH
Irumbuliyur, Tambaram,
Chennai, Tamil Nadu, India

Phone / WhatsApp: +91 79040 46766
Email: kathirskpvr@gmail.com