+91 79040 46766

Cancellation & Refund Policy

Last Updated: September 2026

At CHICKZEN FRESH, we prepare fresh poultry and egg products with care. As many of our products are fresh and perishable, cancellation and refund requests are subject to the conditions below.

1. Order Cancellation

Customers may request cancellation of an order by contacting CHICKZEN FRESH as soon as possible after placing the order.

Because fresh poultry products may be prepared specifically for an order, cancellation may not be possible once the order has entered preparation, processing, or dispatch.

Once an order has been dispatched for delivery, cancellation requests may not be accepted.

2. Cancellation by CHICKZEN FRESH

We reserve the right to cancel an order due to circumstances including:

  • Product unavailability
  • Incorrect product or pricing information
  • Delivery-area limitations
  • Operational issues
  • Unforeseen circumstances affecting product availability or delivery

If a prepaid order is cancelled by CHICKZEN FRESH, the applicable refund will be processed through the original payment method, subject to the payment provider’s processing timelines.

3. Refund Eligibility

Due to the fresh and perishable nature of our products, refunds are generally considered only in situations such as:

  • Incorrect product delivered
  • Missing product from the order
  • Product received in a damaged condition
  • Product received in a condition that is materially different from what was ordered

Refund requests are subject to verification by CHICKZEN FRESH.

4. Reporting a Product Issue

If there is an issue with your order, please contact us as soon as possible after delivery.

To help us review the issue, we may request:

  • Order number
  • Customer name and phone number
  • Description of the issue
  • Photographs of the product and packaging, where applicable

Our team will review the complaint and determine the appropriate resolution.

5. Refund Processing

If a refund is approved, it will normally be processed using the original payment method where possible.

The time taken for the amount to appear in the customer’s account may depend on the relevant bank, payment gateway, or financial institution.

6. Non-Refundable Situations

A refund may not be provided where:

  • The customer entered an incorrect delivery address
  • The customer was unavailable to receive the order
  • The customer failed to follow appropriate storage instructions after delivery
  • The product was mishandled after successful delivery
  • The issue was reported after an unreasonable delay
  • The product was prepared correctly according to the customer’s order

7. Replacement or Refund

Depending on the nature of the issue, CHICKZEN FRESH may, at its discretion and subject to applicable law, offer:

  • Replacement of the affected product
  • Refund for the affected product
  • Another appropriate resolution

The resolution will depend on the circumstances of each complaint.

8. Delivery Charges

Where an order is cancelled or refunded, treatment of any delivery charges will depend on the reason for cancellation or refund and the applicable circumstances of the order.

9. Contact Us

For cancellation, refund, or order-related concerns, please contact:

CHICKZEN FRESH
Irumbuliyur, Tambaram,
Chennai, Tamil Nadu, India

Phone / WhatsApp: +91 79040 46766
Email: kathirskpvr@gmail.com